Luke Trueman
About Luke Trueman
Luke Trueman serves as the Head of Data and Support Operations at InCrowd, where he has worked since 2021. He has a diverse background in operations management and data-driven insights, with previous roles at Goodform, Accident Exchange, and the Royal Bank of Scotland.
Current Role at InCrowd
Luke Trueman serves as the Head of Data and Support Operations at InCrowd, a position he has held since 2021. In this role, he is responsible for overseeing data management and support operations within the organization. He works in London, England, and collaborates with various divisions, including Commercial, Design, Delivery, Training, and Tech. His focus is on leveraging data to enhance insights and improve the company's return on investment (ROI).
Previous Experience at Goodform
Before joining InCrowd, Luke Trueman worked at Goodform as Operations Manager from 2018 to 2021. His tenure lasted three years and took place in Royal Leamington Spa, Warwickshire, United Kingdom. In this role, he was involved in managing operational processes and contributing to the overall efficiency of the organization.
Career Background
Luke Trueman has a diverse career background with experience in various roles. He worked at the Royal Bank of Scotland from 2001 to 2006 in multiple positions. He then transitioned to Accident Exchange, where he served as GTA Claims Collections Manager and ABI GTA Representative from 2006 to 2018. Earlier in his career, he also held various roles at NatWest from 1999 to 2001.
Education and Professional Development
Luke Trueman completed his high school education at Bishop Walsh RC School from 1994 to 1999. He furthered his education at Birmingham Metropolitan, where he studied First Line Management at Level 3, achieving recognition from the Chartered Management Institute (CMI). Additionally, he pursued Leadership & Management at Level 5 through Open/Distance Learning, earning a qualification from the Institute of Leadership and Management (ILM).
Focus on Data-Driven Improvement
In his current role, Luke Trueman emphasizes the importance of data in driving operational improvements. He has implemented a continuous improvement approach in data and support operations, focusing on effective process management and training. His initiatives aim to enhance data-driven insights across the organization, contributing to better decision-making and increased efficiency.