Michael Jones
About Michael Jones
Michael Jones serves as the Chief Operating Officer at InCrowd, a position he has held since 2021 in London, England. He has extensive experience in various roles at Watford Football Club and Goodform, contributing to operations and customer relations over a span of more than two decades.
Current Role at InCrowd
Michael Jones serves as the Chief Operating Officer at InCrowd, a position he has held since 2021. He operates from the company's London office, where he oversees various operational aspects of the organization. His role involves strategic planning and execution to enhance the company's efficiency and performance.
Previous Experience at Watford Football Club
Michael Jones has extensive experience with Watford Football Club, where he held multiple positions over a span of 12 years. He began as Head of Ticketing from 1995 to 2007, then transitioned to Head of Customer Sales from 2007 to 2009, and later served as Head of Business from 2009 to 2011. His tenure at the club contributed to his deep understanding of customer engagement and business operations in the sports industry.
Career at Goodform
At Goodform, Michael Jones held significant roles from 2012 to 2020. He started as CRM Services Director from 2012 to 2015, where he focused on customer relationship management strategies. He then advanced to Managing Director from 2015 to 2020, overseeing the company's operations and strategic initiatives during his five-year tenure.
Professional Background
Michael Jones has built a diverse professional background in operations and customer management. His career began in the sports sector with Watford Football Club, where he developed skills in ticketing and customer sales. He later transitioned to Goodform, where he enhanced his expertise in CRM and business management, leading to his current role at InCrowd.