Joselin Jean
About Joselin Jean
Joselin Jean is a Team Supervisor at InDebted, where she collaborates with the Quality team to enhance service quality. With extensive experience in customer service and administration, she has held various roles in notable companies throughout her career.
Current Role at InDebted
Joselin Jean serves as a Team Supervisor at InDebted, a position she has held since 2021. In this role, she collaborates with the Quality team to evaluate calls and identify areas for improvement. She is responsible for monitoring and enforcing work plans for various accounts, ensuring that team members adhere to established policies and procedures. Her leadership contributes to maintaining high standards of service delivery.
Previous Experience in Customer Service
Joselin Jean has extensive experience in customer service, having worked in various roles across multiple organizations. She was a Customer Relations Representative at Fido Mobile from 2000 to 2006, where she developed her foundational skills in customer interaction. She later served as a Customer Care Representative at LASIK MD from 2015 to 2019, further enhancing her expertise in customer support. Additionally, she worked as a Customer Service Representative and administrator at Distributel from 2013 to 2017.
Leadership Experience
Joselin Jean has held several leadership positions throughout her career. She worked as a Team Lead at Shaw Communications from 2006 to 2012, where she gained valuable experience in managing teams and ensuring compliance with company policies. After that, she served as a Collections Supervisor at ARO Inc. from 2017 to 2021, where she was responsible for distributing and assigning new accounts to her team, showcasing her ability to lead and organize effectively.
Educational Background
Joselin Jean studied at April-Fortier College, where she focused on Tourism and Travel Services Management, achieving an Attestation of College Studies (AEC). Additionally, she has pursued studies related to becoming a travel agent. Her educational background has provided her with a strong foundation for her career in customer service and management.
Administrative Experience
In addition to her customer service roles, Joselin Jean has significant administrative experience. She worked at Morneau Shepell for five months in 2013 in an administrative capacity. This role, combined with her other positions, has equipped her with skills in organization and compliance, which are essential for her current responsibilities at InDebted.