Dyah Eras Mita
About Dyah Eras Mita
Dyah Eras Mita is a Senior Digital Onboarding professional in the APAC region, currently working as an independent contractor in Singapore. She has extensive experience in training, customer engagement, and content creation, having published over 800 knowledge base articles for users across multiple countries.
Current Role as Senior Digital Onboarding, APAC
Dyah Eras Mita currently serves as a Senior Digital Onboarding professional for APAC at an Independent Contractor since 2020. In this role, she focuses on enhancing user onboarding experiences across multiple countries in the region, including Singapore, Malaysia, Philippines, Hong Kong, Thailand, and Indonesia. Her responsibilities include leading customer engagement strategies and utilizing various tools to improve customer satisfaction and experience.
Previous Experience at Mekari
Dyah Eras Mita has held multiple roles at Mekari, starting as an Implementation Specialist - Accounting in 2018 for four months. She then transitioned to an Accounting & Product Trainer in the Learning Center for six months. Following this, she worked as a Senior Accounting & HRIS Software Trainer and Expert from 2019 to 2020 for one year. In these positions, she contributed to training and supporting users in accounting and HRIS software.
Academic Background in Accounting and Finance
Dyah Eras Mita completed her Bachelor's degree in Accounting and Finance at Sekolah Tinggi Ilmu Ekonomi Perbanas Surabaya from 2013 to 2017. Prior to this, she achieved a Vocational High School diploma in Accounting from SMK Negeri 1 Pogalan between 2010 and 2012. Additionally, she participated in a Digital Marketing Bootcamp at dibimbing.id in 2021, where she earned a certification as a Digital Marketer.
Teaching Experience at Sekolah Tinggi Ilmu Ekonomi Perbanas Surabaya
Dyah Eras Mita served as a Lecturer Assistant at Sekolah Tinggi Ilmu Ekonomi Perbanas Surabaya. She worked in two capacities: as a Cost Accounting Lecturer Assistant from 2015 to 2016 for nine months and as a Computer Application for Business Lecturer Assistant for four months in 2015. These roles involved supporting faculty in delivering course content and assisting students in understanding key concepts.
Contributions to Knowledge Base and Customer Engagement
Dyah Eras Mita has published over 800 knowledge base articles aimed at providing self-serve support for users. She leads NPS and CSAT surveys and collaborates with the Head of Customer Experience to implement customer engagement strategies. Her work includes performing data-driven reviews to analyze customer demographics and collaborating with marketing teams to create effective onboarding materials.