Erin Donovan
About Erin Donovan
Erin Donovan is a Technical Writing Manager with extensive experience in managing a team of international writers and expertise in web development. She has worked in various roles, including technical support and customer service, and specializes in creating clear and engaging content.
Work at Independent Contractor
Erin Donovan has served as a Technical Writing Manager at Independent Contractor since 2017. In this role, she manages a team of 25 international writers, focusing on copywriting and editing. Her responsibilities include overseeing the production of high-quality content and ensuring that the editorial team meets project deadlines. Donovan's experience in remote work has allowed her to effectively lead her team while maintaining productivity and collaboration across different time zones.
Current Role at Upwork
Since 2017, Erin Donovan has worked as a Network Administrator at Upwork. In this capacity, she has developed expertise in managing network systems and ensuring their optimal performance. Her role involves troubleshooting technical issues, implementing solutions, and maintaining network security. This position has complemented her skills in technical writing, allowing her to create clear documentation and guides for users.
Education and Expertise
Erin Donovan possesses expertise in both front-end and back-end web development. She is proficient in technologies such as JavaScript, CSS, HTML5, and the MEAN stack. Additionally, she has experience in API coding and development, which enhances her technical writing capabilities. Her background enables her to create engaging web content, articles, and tutorials that motivate readers to take action.
Previous Work Experience
Before her current roles, Erin Donovan worked at InsureSign as a Technical Support Technician from 2016 to 2017. She provided remote support to clients, resolving technical issues and ensuring customer satisfaction. Prior to that, she held the position of Lead Customer Service Representative at Carlson Marketing from 2006 to 2008, where she managed customer inquiries and support. She also worked as an AppleCare Tier 1 iOS Advisor from 2014 to 2015, assisting customers with iOS-related issues.
Editorial Services and Tools
Erin Donovan offers editorial services that focus on style, grammar, structure, and format to enhance content quality. She employs a straightforward and informative editorial style, avoiding overly complex language. Her expertise includes CRM setup and administration, with a focus on automation, customization, and integration. She utilizes various tools such as ConnectWise Automate, FreshDesk, Zendesk, Zapier, and IFTTT to streamline processes and improve efficiency in her work.