Amanda Lewis
About Amanda Lewis
Amanda Lewis is a Technical Writer at Index Exchange in Toronto, Ontario, where she has worked since 2017. She specializes in creating customer-facing content and manages documentation for a specific Product Delivery Unit, collaborating closely with Product Managers and Software Engineers.
Work at Index Exchange
Amanda Lewis has served as a Technical Writer at Index Exchange since 2017. In this role, she is responsible for managing all documentation for a specific Product Delivery Unit. She collaborates closely with Product Managers and Software Engineers to gather detailed information necessary for creating accurate and timely documentation. Amanda specializes in developing customer-facing content using MadCap Flare, contributing to the overall effectiveness of the documentation process within an agile delivery team.
Education and Expertise
Amanda Lewis studied Technical Communications at Seneca College of Applied Arts and Technology, where she earned an Ontario College Certificate from 2014 to 2015. Prior to this, she obtained a Bachelor’s Degree in English from the University of Guelph, studying there from 2009 to 2013. Her educational background provides a foundation for her expertise in technical writing and documentation.
Background
Before joining Index Exchange, Amanda Lewis worked as a Technical Writer at Seneca College from 2015 to 2017. She also held a position as a Key Carrier at Payless ShoeSource from 2012 to 2015. Additionally, she gained experience as a Corporate Communications Intern at Bell Media for three months in 2015. These roles contributed to her skills in communication and documentation.
Professional Skills
Amanda Lewis specializes in creating customer-facing content and is proficient in using MadCap Flare for documentation purposes. Her role at Index Exchange involves working within an agile delivery team, ensuring that documentation is both timely and accurate. She effectively collaborates with various stakeholders to enhance the quality of the documentation.