David Ko
About David Ko
David Ko is a Senior Operations Engineer at Index Exchange, where he has worked since 2019, focusing on enhancing data collection and processing capabilities. He has a background in software development and IT infrastructure, with experience in configuring telemetry systems and optimizing engineering workflows.
Work at Index Exchange
David Ko has worked at Index Exchange since 2015, progressing through various roles to his current position as Senior Operations Engineer, which he has held since 2019. In this role, he established a centralized telemetry pipeline utilizing Telegraf, Kafka, and InfluxDB, which streamlined data collection for engineering teams. Prior to this, he served as Operations Engineer II from 2016 to 2019 and as a Software Support Analyst from 2015 to 2016. His contributions have significantly enhanced data processing capabilities and operational efficiency within the organization.
Education and Expertise
David Ko earned a Bachelor of Applied Science in Mechatronics Engineering from the University of Waterloo, studying from 2008 to 2012. His educational background provides a strong foundation for his technical expertise in operations engineering. He has developed skills in system monitoring, data analysis, and workflow management, which he applies in his current role. His knowledge of observability and GitOps has further enhanced the operational efficiency of engineering teams.
Technical Contributions
Throughout his career at Index Exchange, David Ko has made several technical contributions. He configured Kafka clusters for real-time streaming of production telemetry, built an on-prem Elasticsearch cluster for centralized log management, and established an InfluxDB Enterprise cluster for production telemetry storage. Additionally, he visualized trends in production telemetry using Grafana, which aids in data analysis and decision-making. His work in automating alert delivery using TICKscript language has integrated alerting into product delivery processes.
Career Background
David Ko began his career as a Compliance Developmental Student at IESO in 2011. He then transitioned to Vena Solutions as a Software Developer for a brief period in 2012. Following this, he worked at Index Exchange in various roles, including IT Infrastructure Analyst from 2012 to 2015, where he gained experience in system configuration and maintenance. His diverse background in software support and operations has equipped him with a comprehensive understanding of engineering processes.
Operational Responsibilities
In his role as Senior Operations Engineer, David Ko participates in a weekly on-call rotation, contributing to operational support and incident management. He is responsible for the configuration and maintenance of Zabbix for system monitoring and performance. David has also iterated on team processes using Kanban, optimizing workflow management. His guidance on observability practices has been instrumental in enhancing the efficiency of engineering teams.