Deidra Klieb
About Deidra Klieb
Deidra Klieb is a Senior Technical Writer with a focus on learning products and audience engagement, currently working at Index Exchange. She has a background in software development documentation and has held various technical roles, including positions at IBM and Solutions360 Inc.
Work at Index Exchange
Deidra Klieb has been employed at Index Exchange as a Senior Technical Writer since 2021. In this role, she focuses on creating effective documentation that enhances user understanding of learning products. Her work involves collaborating with software development teams to ensure that the documentation meets user needs and expectations.
Previous Experience in Technical Writing
Prior to her current position, Klieb worked at Solutions360 Inc. as a Senior Information Developer from 2015 to 2021. Before that, she spent seven years at IBM in Markham, Ontario, as an Information Developer, where she contributed to the creation of technical documentation. Additionally, she served as a Technical Support Engineer at Net Integration Technologies from 2004 to 2008.
Education and Expertise
Deidra Klieb holds a degree in Fine Arts and Cultural Studies from York University. She also studied English Literature and Art History at Oxbridge Academic Programs at Oxford University. Furthermore, she completed a program in Computer Networking and Technical Support at Seneca College of Applied Arts and Technology, equipping her with a diverse educational background that supports her technical writing career.
Communication Style and Philosophy
Klieb employs a respectful, friendly, inquisitive, and diligent communication style to foster trust and gain insights from development teams. She believes that effective documentation, combined with quality software, is crucial for building customer confidence and ensuring success. Her passion lies in transforming businesses and enhancing user experiences through well-crafted technical documentation.