Iyona (Jia Yin) Yu
About Iyona (Jia Yin) Yu
Iyona (Jia Yin) Yu is a Quality Control Specialist in Fraud Prevention at Index Exchange, with a background in customer relations and quality assurance. She has worked in various roles across Canada and Japan, including positions at TD, CIBC, and Cognizant, and holds a Bachelor's degree from the University of Toronto.
Current Role at Index Exchange
Iyona Yu serves as a Quality Control Specialist in Fraud Prevention at Index Exchange. She has held this position since 2020. In this role, she is responsible for ensuring the integrity and quality of processes related to fraud prevention within the organization. Her expertise contributes to the overall effectiveness of the company's operations in the digital advertising space.
Previous Experience in Quality Assurance
Before joining Index Exchange, Iyona Yu worked at Cognizant as a Quality Assurance Auditor/Trainer from 2017 to 2020. In this position, she focused on auditing processes and training staff to maintain high-quality standards. This role built on her skills in quality control and enhanced her understanding of operational efficiency.
Background in Customer Relations
Iyona Yu has a background in customer relations, having worked at TD as a Customer Relations Coordinator from 2011 to 2012. Additionally, she served as a Customer Service Representative at TD from 2009 to 2011. These roles provided her with valuable experience in managing customer interactions and addressing client needs.
Experience in Business Analysis
Iyona Yu briefly worked as a Business Analyst at CIBC from 2016 to 2017. During her time in this role, she engaged in analyzing business processes and identifying areas for improvement. This experience contributed to her analytical skills and understanding of business operations.
Educational Background
Iyona Yu earned her Bachelor's degree from the University of Toronto, where she studied Psychology and East Asian Studies from 2004 to 2009. This educational background provided her with a foundation in understanding human behavior and cultural dynamics, which can be beneficial in her professional roles.