Khaled Said
About Khaled Said
Khaled Said is an Engineering Manager with over 8 years of experience in the software development lifecycle. He leads a DevOps team at Index Exchange, utilizing various technologies to enhance monitoring infrastructure and provide technical support.
Work at Index Exchange
Khaled Said has held multiple roles at Index Exchange, starting as Operations & Support Manager from 2015 to 2017, followed by Technical Services Manager from 2017 to 2019. Currently, he serves as Engineering Manager, a position he has held since 2019. In his current role, he manages a DevOps team that utilizes technologies such as TICK, ELK, Alerta, Kafka, and Zabbix to build monitoring infrastructure. He leads a team of Service Engineers, providing level 2 technical support and focusing on troubleshooting, issue resolution, and enhancing existing products.
Education and Expertise
Khaled Said earned a Bachelor of Science (B.Sc.) degree in Computer Science from York University. His educational background provides a solid foundation for his extensive experience in the software development lifecycle, which spans over 8 years. He has demonstrated expertise in software development, testing, deployment, and ongoing technical support/service delivery. His experience includes working in both waterfall and agile project management environments, showcasing his versatility in handling various methodologies.
Background
Before joining Index Exchange, Khaled Said worked at several organizations in various technical roles. He served as a Software Engineer in Test Lead at Casale Media from 2013 to 2015 and as a Software Systems Analyst at The SPi Group from 2010 to 2011. Additionally, he worked as a Quality Assurance Analyst at ERTH Corporation from 2012 to 2013. His diverse background in software engineering and support roles has contributed to his ability to build successful teams and foster strong relationships within organizations.
Achievements
Khaled Said is recognized for his ability to build successful teams and foster strong relationships with employees across organizations. His leadership in managing a DevOps team and providing technical support has enhanced the operational capabilities of Index Exchange. His experience in leading teams and implementing effective support strategies has contributed to the overall success of the projects he has been involved in.