Melissa Kaufman
About Melissa Kaufman
Melissa Kaufman serves as the Platform Partnerships Manager at Index Exchange, where she has worked since 2023. She has a diverse background in customer success and sales, with previous roles at Orangetheory Fitness, Mason Frank International, and The Jed Foundation.
Current Role at Index Exchange
Melissa Kaufman serves as the Platform Partnerships Manager at Index Exchange, a position she has held since 2023. In this role, she focuses on developing and managing partnerships that enhance the platform's capabilities and offerings. Her experience in customer success and platform partnerships contributes to her effectiveness in this position.
Previous Experience at Index Exchange
Prior to her current role, Melissa Kaufman held multiple positions at Index Exchange. She worked as a Customer Success Specialist from 2021 to 2022, where she supported client needs and ensured satisfaction with the platform. She then transitioned to the role of Associate Platform Partnerships Manager from 2022 to 2023, further honing her skills in partnership management before becoming the Platform Partnerships Manager.
Professional Background in Sales and Recruitment
Before joining Index Exchange, Melissa Kaufman worked as a Salesforce Recruitment Consultant at Mason Frank International from 2019 to 2021. In this role, she specialized in recruiting talent for Salesforce-related positions. Additionally, she gained experience in sales as a Sales Associate at Orangetheory Fitness from 2017 to 2019, where she engaged with customers and supported sales initiatives.
Internship Experience
Melissa Kaufman has also completed several internships that contributed to her professional development. In 2018, she served as a Program Intern at The Jed Foundation (JED) for two months, where she assisted in program-related tasks. Earlier, in 2017, she interned at Gateways: Access to Jewish Education as a Development Office Intern, gaining experience in development and fundraising efforts.
Education and Academic Background
Melissa Kaufman earned a Bachelor of Science degree in Psychology from Tulane University. Her academic background in psychology provides her with insights into human behavior, which can be beneficial in her roles involving partnerships and customer success.