Suvarna Latha
About Suvarna Latha
Suvarna Latha is a Human Resources Executive currently working at Indotronix Avani Group in New York. She has a diverse background in customer service, risk management, and compliance, with previous roles at Max Life Insurance, Concentrix, and HSBC.
Work at Indotronix Avani Group
Suvarna Latha has been employed at Indotronix Avani Group as a Human Resources Executive since 2021. In this role, she is responsible for various HR functions, contributing to the overall management of human resources within the organization. Her experience in HR allows her to effectively support the company's workforce and enhance employee relations.
Previous Experience at Max Life Insurance Company Limited
Prior to her current role, Suvarna Latha worked at Max Life Insurance Company Limited as a Manager for a brief period in 2019. During her four-month tenure in Visakhapatnam, Andhra Pradesh, she was involved in managing customer interactions related to insurance and policies, enhancing her skills in customer service and operational management.
Experience in Customer Service and BPO Environment
Suvarna Latha has significant experience in customer service, having worked as a Customer Service Representative at Concentrix from 2015 to 2017. In this role, she handled both inbound and outbound calls in a BPO environment, focusing on customer inquiries and support related to insurance policies.
Background in Risk Management and Compliance
Suvarna Latha has a background in managing reputational risks and compliance issues from her time at HSBC. Her responsibilities included handling client-related issues and ensuring adherence to AML policies and KYC procedures. She has also worked as a QC Analyst and has experience in client due diligence across the UK, Hong Kong, and Singapore.
Education and Expertise
Suvarna Latha studied at Andhra University, where she completed her BSC from 2012 to 2015. She further pursued HR Management at the same institution, achieving her degree from 2015 to 2017. This educational background has equipped her with the knowledge and skills necessary for her roles in human resources and compliance.