Ben Eklund
About Ben Eklund
Ben Eklund is a Software Support Engineer I at Inductive Automation in Folsom, California, where he enhances Ignition software by managing support tickets and collaborating with the development team. He has a background in Computer Science from California State University-Sacramento and has previously worked as an Operations Technician and Software Technical Analyst.
Work at Inductive Automation
Ben Eklund currently holds the position of Software Support Engineer I at Inductive Automation, a role he has occupied since 2023. In this capacity, he contributes to the enhancement of Ignition software by reporting bug and feature request tickets to the development team. He is responsible for ensuring a positive customer experience by managing support tickets from initial contact through to resolution. His previous experience at Inductive Automation as a Software Technical Analyst from 2022 to 2023 provided him with valuable insights into the software's functionality and customer needs.
Education and Expertise
Ben Eklund studied Computer Science at California State University-Sacramento from 2023 to 2025. Prior to this, he earned an Associate of Science degree in Computer Science from American River College, where he studied from 2019 to 2022. His academic background has equipped him with a strong understanding of programming languages such as Java, Python, and SQL & DBMS, which he utilizes to troubleshoot and design solutions within the Ignition platform.
Background
Before joining Inductive Automation, Ben Eklund worked as an Operations Technician at Natomas Central Mutual Water from 2020 to 2022. This role provided him with practical experience in operations and technical support, which he later applied in his software-related positions. His transition from operations to software support illustrates his adaptability and commitment to enhancing customer experiences through technical solutions.
Professional Experience
Ben Eklund has accumulated diverse professional experience in the technology sector. His role as Software Technical Analyst at Inductive Automation from 2022 to 2023 allowed him to deepen his understanding of software functionalities and customer interactions. His experience as an Operations Technician at Natomas Central Mutual Water from 2020 to 2022 further complements his technical skills, providing him with a well-rounded perspective on both operational and software support.