Abhishek Joshi
About Abhishek Joshi
Abhishek Joshi serves as the Senior Vice President and Head of Decision Sciences at IndusInd Bank, where he focuses on enhancing customer engagement through data-driven strategies. He has extensive experience in analytics and decision sciences, having held leadership roles at various prominent organizations.
Work at IndusInd Bank
Abhishek Joshi currently serves as the Senior Vice President and Head of Decision Sciences at IndusInd Bank. He has held this position since 2022, working in Gurugram, Haryana, India. In this role, he focuses on leveraging data-driven strategies to enhance customer engagement and improve decision-making processes. His responsibilities include developing actionable recommendations aimed at reducing customer churn and increasing engagement frequency.
Education and Expertise
Abhishek Joshi has a strong academic background in economics and leadership. He earned a Bachelor of Arts (Honors) in Economics from Hansraj College, Delhi University, from 1999 to 2002. He furthered his education with a Master of Arts in Economics from the Delhi School of Economics, completing his studies from 2002 to 2004. Additionally, he studied at the Indian Institute of Technology, Delhi, focusing on Strategy & Leadership in VUCA (Volatile, Uncertain, Complex, and Ambiguous) environments in 2017.
Professional Background
Abhishek Joshi has extensive experience in analytics and decision sciences across various organizations. He began his career as a Business Analyst at GE Capital International Services from 2004 to 2006. He then worked as a Consultant at Accenture from 2006 to 2008. After that, he held the position of Analytics Manager at dunnhumby from 2008 to 2009. He continued to build his expertise at RMSI as a Technical Specialist from 2010 to 2011, followed by a six-year tenure as Senior Vice President at Moody's Analytics from 2011 to 2017. Before joining IndusInd Bank, he served as Vice President and Head of Analytics at PAYBACK.in from 2017 to 2022.
Achievements in Analytics
Throughout his career, Abhishek Joshi has focused on enhancing decision-making processes through innovative analytics solutions. He developed an offer incubation lab that incorporates feed-forward and feedback mechanisms to improve strategic insights. His specialization in multi-partner, multi-brand analytics has enabled him to drive significant insights for lending products, contributing to increased customer engagement and retention.