Abhishek Sharma
About Abhishek Sharma
Abhishek Sharma is a Customer Relationship Manager at IndusInd Bank, where he has worked since 2016. He focuses on enhancing customer service experiences in the banking industry and has expertise in branch banking operations, cross sales, and cash handling.
Work at IndusInd Bank
Abhishek Sharma has been working at IndusInd Bank as a Customer Relationship Manager since 2016. In this role, he focuses on enhancing customer service experiences and managing key account relationships. His responsibilities include overseeing branch banking operations and ensuring customer satisfaction through effective service delivery. With eight years of experience in this position, he has developed a deep understanding of the banking sector and customer needs.
Education and Expertise
Abhishek Sharma earned a Master of Business Administration (M.B.A.) in Marketing/Marketing Management from Ramaiah Institute of Management Studies, completing his studies from 2014 to 2016. Prior to this, he attended Sunrise (Eng-Med) School, where he achieved a 64% in Commerce with Computer Science. His educational background supports his expertise in cross sales and cash handling within the banking industry.
Background
Before joining IndusInd Bank, Abhishek Sharma worked at Fortis Hospitals as a Junior Medical Records Facilitator for seven months in 2013. This role provided him with initial experience in managing records and customer interactions in a healthcare setting, contributing to his overall skill set in customer service.
Customer Service Focus
Abhishek Sharma is dedicated to enhancing customer service experiences in the banking industry. His role as a Customer Relationship Manager involves actively engaging with clients to understand their needs and provide tailored solutions. His focus on customer satisfaction is a key aspect of his professional approach.
Specializations in Banking Operations
Abhishek Sharma specializes in branch banking operations and key account relationship management. His expertise allows him to effectively manage customer relationships and ensure efficient banking processes, contributing to the overall success of the branch he oversees.