Bhaskar Sarkar
About Bhaskar Sarkar
Bhaskar Sarkar serves as the Chief Manager at IndusInd Bank in Bengaluru, Karnataka, where he supervises a sales team focused on enhancing credit card portfolio metrics. With a background in management information systems and customer service, he has held various roles in the financial and insurance sectors over the past decade.
Work at IndusInd Bank
Bhaskar Sarkar has been serving as Chief Manager at IndusInd Bank since 2020. In this role, he supervises an outbound sales team of over 50 members, focusing on enhancing credit card portfolio metrics such as ENR, spends, and upgrades. Additionally, he managed a special project that established and drove the process for Digital Video KYC (VKYC) at the bank. His efforts contribute to the bank's objectives in improving customer acquisition and service delivery.
Previous Experience at Aegis Global
Prior to his current position, Sarkar held multiple roles at Aegis Global. He started as Assistant Manager - MIS from 2011 to 2014, progressing to Manager - MIS from 2014 to 2017, and later served as Senior Manager - MIS for a brief period in 2017. He also worked as Lead - MIS for one year in 2010. His tenure at Aegis Global involved overseeing management information systems, contributing to operational efficiency and data-driven decision-making.
Experience at Bajaj Allianz Life
Sarkar worked at Bajaj Allianz Life as Manager - Customer Service & Operations from 2017 to 2020. In this capacity, he was responsible for managing customer service operations, ensuring effective service delivery, and enhancing customer satisfaction. His experience in this role provided him with insights into customer relationship management within the insurance sector.
Educational Background
Bhaskar Sarkar earned a Bachelor’s Degree in Mathematics and Computer Science from Scottish Church College, affiliated with Calcutta University, from 2002 to 2005. He also completed his High School education at St. Paul's College, where he studied Pure Science from 2000 to 2002. His educational background has equipped him with analytical and technical skills relevant to his career in management and operations.
Career at Future Generali India Life Insurance
Before his tenure at Aegis Global, Sarkar worked as Branch Operation Executive at Future Generali India Life Insurance Co. Ltd from 2008 to 2010. In this role, he was involved in various operational tasks, contributing to the efficiency of branch operations and customer service initiatives.