Debayan Sen
About Debayan Sen
Debayan Sen is a Service Delivery Manager with expertise in operations management and customer service within the banking sector. He holds a B.Tech in Electronics and Communications Engineering from Haldia Institute of Technology and has worked at both IndusInd Bank and Axis Bank.
Current Role as Service Delivery Manager
Debayan Sen currently serves as a Service Delivery Manager at IndusInd Bank, a position he has held since 2018. In this role, he focuses on optimizing service delivery processes and enhancing customer satisfaction. His expertise in operations management is essential for improving banking processes and ensuring that client needs are met effectively.
Experience at IndusInd Bank
Debayan Sen has a history with IndusInd Bank, having worked as a Customer Service Manager for one month in 2018 in Birbhum, West Bengal, India. His brief tenure in this role contributed to his understanding of customer service dynamics within the banking sector, which he now applies in his current position.
Previous Experience at Axis Bank
Before joining IndusInd Bank, Debayan Sen worked at Axis Bank as an Officer Operations from 2016 to 2018. His two years in this role provided him with valuable experience in banking operations, further enhancing his skills in customer service and operational efficiency.
Educational Background in Electronics and Communications Engineering
Debayan Sen earned his B.Tech degree in Electronics and Communications Engineering from Haldia Institute of Technology, where he studied from 2011 to 2015. This educational background has contributed to his analytical skills and technical knowledge, which are beneficial in the banking industry.
Expertise in Banking and Marketing Management
Debayan Sen possesses a strong background in both marketing management and private banking. This diverse skill set allows him to navigate various aspects of the banking industry effectively, enhancing his ability to manage client relationships and uphold service standards.