Deepak Deshpande
About Deepak Deshpande
Deepak Deshpande serves as the Head of CGMO Branch Operations at IndusInd Bank, a position he has held since 2019. With a career spanning over three decades in the banking sector, he has extensive experience in retail operations and customer service, having previously worked in various roles at ICICI Bank.
Work at IndusInd Bank
Deepak Deshpande currently serves as the Head CGMO Branch Operations at IndusInd Bank, a position he has held since 2019. In this role, he is responsible for managing branch front-end operations related to Trade, CMS, and DP services across pan-India branches. His focus includes enhancing customer experience and ensuring compliance with internal and regulatory guidelines. He engages in identifying process improvement areas and stakeholder engagement, contributing to the bank's operational efficiency.
Previous Experience at ICICI Bank
Deepak Deshpande has extensive experience at ICICI Bank, where he held various managerial positions from 1995 to 2012. He started as a Transaction Processor II and progressed through roles including Assistant Manager, Deputy Manager, Chief Manager, and Assistant General Manager. His tenure included responsibilities for managing branch operations and establishing a Regional Processing Centre. He worked in multiple locations, including Mumbai, Pune, and Hyderabad, gaining significant expertise in retail operations.
Early Career at Bank of Maharashtra
Deepak Deshpande began his banking career at Bank of Maharashtra, where he worked as a Clerk cum Cashier from 1986 to 1994. This eight-year experience provided him with foundational knowledge in banking operations and customer service, setting the stage for his subsequent roles in larger financial institutions.
Education and Expertise
Deepak Deshpande holds a Bachelor's degree from the College of Agriculture, Kolhapur. His studies focused on Agronomy and Crop Science, agriculture economics, and agriculture extension. This educational background complements his extensive banking experience, particularly in operations management and customer service.