Dipak Jagtap
About Dipak Jagtap
Dipak Jagtap serves as the Head of Post Issuance, Card Operations at IndusInd Bank, where he has worked since 2013. He possesses extensive expertise in chargeback and reconciliation processes, and has a strong background in managing card operations for major multinational banks.
Work at IndusInd Bank
Dipak Jagtap has been employed at IndusInd Bank since 2013, currently holding the position of Head - Post Issuance, Card Operations since 2018. In this role, he oversees various aspects of card operations, focusing on enhancing efficiency and productivity. His responsibilities include managing chargeback and reconciliation processes for both issuing and acquiring businesses. He has been instrumental in setting quality standards for risk and fraud areas, modifying rules to safeguard card operations against fraud-related losses.
Education and Expertise
Dipak Jagtap completed his Bachelor of Science in Mathematics at the University of Mumbai from 1999 to 2004. He furthered his education by obtaining an MBA in Operations from the Institute of Technology and Management between 2007 and 2009. His academic background complements his extensive expertise in card operations, particularly in handling chargebacks and reconciliations. He possesses profound knowledge of major card associations, including Visa, MasterCard, AMEX, JCB, CUP, and DCC.
Background
Before joining IndusInd Bank, Dipak Jagtap gained valuable experience in the banking sector. He worked at HSBC as a Senior Associate from 2004 to 2009, where he developed skills in card operations. He then served as a Senior Team Leader at the Royal Bank of Scotland for 11 months in 2010. His career also includes extensive experience managing card operations for multinational banks such as CITI, SCB, RBS, BOQ, and BWAMS.
Achievements
Throughout his career, Dipak Jagtap has implemented new technology solutions aimed at enhancing the efficiency of back office operations. He has set quality standards in risk and fraud management, contributing to the protection of card operations from potential fraud-related losses. His efforts in modifying operational rules have played a significant role in maintaining the integrity of card operations within the banking sector.