Gaurav Jugran
About Gaurav Jugran
Gaurav Jugran serves as the Senior Vice President-II and Head of Alternate Channels & Tele Relationship Management at IndusInd Bank, where he leads direct-to-customer campaigns and manages a team of over 500 employees. He has extensive experience in sales and marketing across various financial institutions, including roles at Hindustan Times, ABN AMRO Bank, and ASKME.com.
Work at IndusInd Bank
Gaurav Jugran serves as the Senior Vice President-II and Head of Alternate Channels & Tele-Relationship Management at IndusInd Bank since 2018. He is based in Gurgaon, India. In this role, he leads the campaign management and execution of direct-to-customer campaigns, which include missed calls, email, and SMS campaigns. He has developed and implemented a work-from-home sales process and model, enhancing the bank's operational efficiency. Additionally, he is responsible for establishing virtual engagement and relationship channels to improve customer interactions.
Previous Experience
Before joining IndusInd Bank, Gaurav Jugran held various positions in the banking and media sectors. He worked at Hindustan Times as Head of Retail Sales & New Business Development for one year. He also served as Regional Sales Head for North & East India at One97 Communications Limited for eight months. His tenure at ABN AMRO Bank N.V. included multiple roles, such as Senior Manager for Credit Cards & Loans and Area Sales Head for Credit Cards & Unsecured Loans. He has a diverse background in sales and marketing across different industries.
Education and Expertise
Gaurav Jugran holds an MBA in Marketing and Sales from Devi Ahilya Vishwavidyalaya, where he studied from 1996 to 1998. He also earned a Bachelor's degree in Commerce from DAV(P.G) College, Dehra Dun, completing his studies from 1992 to 1995. Additionally, he has a Diploma in Systems Management from NIIT, which he pursued from 1993 to 1994. His educational background supports his extensive experience in sales management and customer relationship strategies.
Leadership and Management Skills
In his current role at IndusInd Bank, Gaurav Jugran oversees a team of over 500 full-time employees and field staff across India. He heads the national cross-sell of various financial products, including health insurance, life insurance, home loans, and wallet protection products, to existing bank customers. His leadership skills are evident in his ability to manage large teams and drive sales initiatives effectively.