Kashyap Mistry
About Kashyap Mistry
Kashyap Mistry is a Manager Analytics with a Bachelor of Commerce from the University of Mumbai. He has extensive experience in telecom business data analysis and is skilled in creating automated reports and visualizing key performance indicators.
Work at IndusInd Bank
Kashyap Mistry has been serving as Manager Analytics at IndusInd Bank since 2018. In this role, he focuses on analyzing and interpreting data to support decision-making processes within the bank. His responsibilities include developing analytical models and generating insights that contribute to operational efficiency and customer satisfaction. Mistry's experience in data analysis and reporting enables him to effectively manage complex datasets and deliver actionable recommendations.
Education and Expertise
Kashyap Mistry studied at the University of Mumbai, where he earned a Bachelor of Commerce (B.Com.) degree in 2013. His academic background in commerce provides a solid foundation for his career in analytics. Mistry possesses expertise in creating automated reports using Excel macros, which enhances efficiency in data management. His skills extend to managing and analyzing customer care KPIs, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and Dissatisfaction (DSAT) across various communication channels.
Background
Before joining IndusInd Bank, Kashyap Mistry worked at Tata Communications Internet Service Limited from 2009 to 2012 as Executive MIS. He then transitioned to TATA TELESERVICES LTD., where he held the same position from 2012 to 2014. His roles in these organizations involved managing Management Information Systems (MIS) and analyzing telecom business data, which laid the groundwork for his current position in analytics.
Achievements
Kashyap Mistry has developed a specialization in telecom business data analysis, focusing on key performance indicators (KPIs) and logical data grouping. He has extensive experience in visualizing and presenting business key indicators through dashboards and graphical presentations. Additionally, he possesses knowledge of telecom regulatory reports that emphasize customer service KPIs, which further enhances his analytical capabilities in the telecommunications sector.