Kavita Nair Kumble
About Kavita Nair Kumble
Kavita Nair Kumble serves as the Deputy Vice President and Regional Head of Customer Experience at IndusInd Bank, where she focuses on enhancing profitability through product development and customer-centric processes. With over 18 years of experience in the banking sector, she has held various leadership roles, including positions at E Serve International Limited, Citi India, and IDFC FIRST Bank.
Work at IndusInd Bank
Kavita Nair Kumble currently holds the position of Deputy Vice President and Regional Head of Customer Experience at IndusInd Bank. She has been in this role since 2021, focusing on enhancing profitability through the development of products that align with client and organizational objectives. Her work involves steering initiatives to ensure business success while improving customer experiences.
Previous Experience in Banking
Kavita has over 18 years of experience in the banking sector, with a specialization in Retail and Private Banking. Prior to her current role, she worked at IDFC FIRST Bank as Chief Manager of Customer Experience and Quality from 2015 to 2019. She also served as a Private Banking Service Manager at Citi India from 2006 to 2014 and was a Team Leader for Service Quality at E Serve International Limited, a member of Citigroup, from 1999 to 2006.
Education and Expertise
Kavita Nair Kumble completed her high school education at Our Lady of Health High School, achieving a First Class. She holds a Bachelor's Degree in Commerce from M L Dhanukar College of Commerce, which she completed from 1990 to 1995. Additionally, she earned an Associate's Degree in Business Management from SVKM's Narsee Monjee Institute of Management Studies in 1998.
Specialization in Customer Experience
Kavita specializes in enhancing customer journeys and service operations. She focuses on challenging and standardizing customer-centric processes, practices, and tools to improve service quality. Her extensive experience in the banking sector has equipped her with the skills necessary to drive customer satisfaction and operational efficiency.