Manish Jain
About Manish Jain
Manish Jain is a Senior Vice President at IndusInd Bank, leading the Business Process and Solutions Delivery Group for the Consumer Bank. With over 20 years of experience in banking operations, he specializes in liabilities, investments, and insurance operations, and holds a Certified Six Sigma Black Belt.
Current Role at IndusInd Bank
Manish Jain serves as Senior Vice President 3 and Head of Business Process in the Solutions Delivery Group for the Consumer Bank at IndusInd Bank. He has held this position since 2015, contributing to the bank's operational efficiency and process improvements. His role involves overseeing business processes and ensuring effective solutions delivery within the consumer banking sector.
Previous Experience in Banking
Prior to his current role, Manish Jain accumulated extensive experience in various banking positions. He worked at ICICI Bank as an Assistant Manager in Operations for five months in 2003. He then joined TCS e-Serve International Ltd. as Vice President, focusing on India Banking, Investments, and Insurance Operations from 2004 to 2011. Later, he served as Vice President at Citibank India from 2011 to 2013, specializing in Liabilities and Investments Operations.
Expertise in Operations and Process Improvement
Manish Jain possesses a strong background in liabilities operations, with seven years of experience in areas such as account opening, transaction processing, and ATM reconciliation. He has a proven track record in system maintenance and user acceptance testing (UAT) for technical developments in the banking, investments, and insurance sectors. His expertise extends to re-engineering processes for continuous improvement and cost savings.
Educational Background
Manish Jain studied at IBS Hyderabad, where he earned a Post Graduate Diploma in Business Administration (PGDBA) with a focus on Finance and Information Technology from 1998 to 2000. This educational foundation supports his extensive career in banking and operations management.
Certifications and Specializations
Manish Jain holds a Certified Six Sigma Black Belt, indicating his proficiency in process improvement methodologies. Additionally, he is a registered COPC Coordinator, showcasing his specialized knowledge in customer service operations and performance standards. His certifications reflect his commitment to enhancing operational efficiency in the banking sector.