Mark Fernandes
About Mark Fernandes
Mark Fernandes is a Regional Manager at Indusind Bank and has over 15 years of experience in the banking sector, including roles at Citibank India and HSBC. He specializes in customer service delivery and strategic planning within financial services.
Work at IndusInd Bank
Mark Fernandes has been serving as the Regional Manager at IndusInd Bank since 2017. In this role, he leads branch teams to enhance customer service delivery. His responsibilities include overseeing operations and ensuring that customer service standards are met across various branches. His leadership aims to improve overall customer satisfaction and operational efficiency within the bank.
Current Role at Citibank India
Mark Fernandes has been working at Citibank India as a Service Relationship Manager since 2009. His tenure of 15 years in this role has allowed him to develop a deep understanding of customer service dynamics in the banking sector. He focuses on managing service-related aspects, including complaint management and staff training, to ensure high-quality service delivery.
Previous Experience at HSBC
Mark Fernandes has prior experience at HSBC, where he worked in two roles. He served as a Client Manager for five months in 2007 in London, Greater London, United Kingdom. Following this, he worked as a Customer Service Representative from 2008 to 2009 for one year in the same location. These roles contributed to his foundational skills in customer service and client management.
Education and Expertise
Mark Fernandes has an extensive educational background in commerce. He studied at St. Xavier's College in Kolkata, where he earned a Bachelor of Commerce degree from 2004 to 2007. Prior to that, he attended St. Joseph's College in Kolkata for 17 years, from 1990 to 2007. His education has equipped him with strong skills in strategic planning within the financial services industry.
Background
Mark Fernandes has a solid background in the banking sector, with over 15 years of experience in various roles. His career spans multiple institutions, including HSBC and Citibank India, before his current position at IndusInd Bank. His experience encompasses customer service, complaint management, and team leadership, contributing to his expertise in enhancing service delivery in banking.