Mrunalini Gandhi
About Mrunalini Gandhi
Mrunalini Gandhi is a Regional Training Manager with extensive experience in training and quality management across various banking and service sectors in India. She has held positions at notable organizations including HDFC Bank, Equitas Small Finance Bank, and IBM Global Process Services.
Current Role at IndusInd Bank
Mrunalini Gandhi serves as the Regional Training Manager at IndusInd Bank, a position she has held since 2023. Based in Ahmedabad, Gujarat, she is responsible for overseeing training initiatives within the region. Her role involves developing training programs and ensuring that staff are equipped with the necessary skills to enhance customer service and operational efficiency.
Previous Experience at HDFC Bank
Prior to her current role, Mrunalini Gandhi worked at HDFC Bank as a Training and Quality Manager from 2018 to 2023. In this capacity, she focused on training staff and maintaining quality standards across the organization. Her experience at HDFC Bank contributed to her expertise in training management and quality assurance.
Experience at Equitas Small Finance Bank
Mrunalini Gandhi held the position of Regional Training Manager at Equitas Small Finance Bank from 2015 to 2018. During her tenure, she was responsible for implementing training programs tailored to the needs of the bank's workforce. This role further developed her skills in regional training management.
Career Background at WNS Global Services and IBM
Mrunalini Gandhi began her career at Mphasis as a Customer Experience Performance Coach from 2007 to 2010. She then transitioned to IBM Global Process Services, where she worked as a Senior Associate from 2010 to 2012. Following this, she joined WNS Global Services as a Process Trainer from 2012 to 2015. These roles laid the foundation for her expertise in training and process management.
Educational Background at Savitribai Phule Pune University
Mrunalini Gandhi completed her Bachelor of Commerce (B.Com.) degree at Savitribai Phule Pune University from 2007 to 2010. Her studies focused on Business and Commerce, providing her with a solid educational background that supports her professional endeavors in the banking and training sectors.