Pankaj Sethi
About Pankaj Sethi
Pankaj Sethi serves as the Deputy Vice President and Head of RM Channel & IC at IndusInd Bank, bringing extensive experience in international relations and customer relationship management within the banking sector. He holds a Post Graduate Diploma in Export Import Management and multiple degrees in commerce from Punjab University.
Work at IndusInd Bank
Currently, Pankaj Sethi holds the position of Deputy Vice President and Head of RM Channel & IC at IndusInd Bank. He has been in this role since 2018, contributing to the bank's operations in Jalandhar, Punjab, India. His responsibilities include overseeing the relationship management channel and ensuring effective client interactions. His tenure at IndusInd Bank spans six years, during which he has focused on enhancing customer satisfaction and retention.
Previous Experience in Banking
Before joining IndusInd Bank, Pankaj Sethi worked at several prominent financial institutions. He served as a Senior Manager at Axis Bank from 2006 to 2013, where he gained valuable experience in banking operations in Ludhiana, Punjab. Following this, he held the position of Associate Vice President at Kotak Mahindra Bank from 2013 to 2018. His career also includes a role as an Executive in the Corporate Commercial Department at Vardhman Textiles for nearly a year in 2005.
Education and Expertise
Pankaj Sethi has a strong educational background, having studied at Punjab University in Chandigarh, where he earned a Master of Commerce (M.Com). He also completed a Post Graduate Diploma in Export Import Management from AIIMS. His academic qualifications complement his significant experience in International Relations within the banking sector. Additionally, he possesses expertise in Anti Money Laundering, a critical area in banking compliance.
Background in Customer Relationship Management
Pankaj Sethi has a robust background in Customer Relationship Management (CRM). His experience in this area has enabled him to enhance client satisfaction and retention effectively. His focus on building strong client relationships has been a key aspect of his roles in various banking institutions, contributing to improved service delivery and customer loyalty.