Rakesh Ranjan
About Rakesh Ranjan
Rakesh Ranjan serves as the Executive Vice President and Head of the Banking Operations Unit at IndusInd Bank, where he has worked since 2010. He holds a B.Sc. in Physics from Patna Science College and has completed advanced management and fintech programs at prestigious institutions.
Work at IndusInd Bank
Rakesh Ranjan has been serving as the Executive Vice President and Head of the Banking Operations Unit at IndusInd Bank since 2010. In this role, he oversees critical functions including the Special Surveillance and Investigation Unit, which monitors unusual activities within the bank. He also manages the KYC Central Team, ensuring compliance with Know Your Customer regulations. Additionally, he leads the Complaints Management Team, focusing on efficiently addressing customer grievances. Ranjan collaborates with the Solution Delivery Group to implement operational solutions that enhance banking processes and coordinates with the Branch Cash and Clearing Control Team to ensure smooth cash handling and clearing operations across branches.
Education and Expertise
Rakesh Ranjan holds a Bachelor of Science degree in Physics with Honors from Patna Science College, where he studied from 1985 to 1988. He furthered his education by completing an Advanced Program in Strategic Management at the Indian Institute of Management, Calcutta in 2009. Additionally, he obtained a Fintech Certificate from the MIT School of Engineering, focusing on Future Commerce, from 2016 to 2017. This diverse educational background equips him with a strong foundation in both management and technology, enhancing his capabilities in banking operations.
Previous Experience at ICICI Bank
Before joining IndusInd Bank, Rakesh Ranjan worked at ICICI Bank as the Head of the Retail Value Management Group, holding the position of Assistant General Manager from 2005 to 2010. During his tenure, he focused on enhancing retail banking operations and value management strategies, contributing to the bank's growth in the retail sector.
Previous Experience at IDBI Bank
Rakesh Ranjan also has experience working at IDBI Bank, where he served as Cluster Head (Assistant Vice President) in Madhya Pradesh from 1999 to 2005. In this role, he managed multiple branches and was responsible for overseeing banking operations and customer service in the region.