Ritu Kadian
About Ritu Kadian
Ritu Kadian serves as a Service Delivery Manager (SDM) at IndusInd Bank in Gurgaon, Haryana, with a strong background in sales and customer service. She has previously worked at Century Pulp & Paper and Big Bazaar, and holds an MBA in Marketing and Sales from Amity Business School.
Current Role at IndusInd Bank
Currently, Ritu Kadian serves as a Service Delivery Manager (SDM) at IndusInd Bank, a position she has held since 2017. She operates from Gurgaon, Haryana, India, where she applies her skills in customer service and operational management. Her role involves overseeing service delivery processes and ensuring customer satisfaction, leveraging her extensive background in sales and marketing.
Previous Experience at Century Pulp & Paper
Before joining IndusInd Bank, Ritu Kadian worked at Century Pulp & Paper, part of the B.K. Birla Group, as a Management Trainee (MT). Her tenure lasted for nine months in 2016, during which she gained valuable insights into the operational aspects of the paper industry while based in Delhi. This experience contributed to her foundational skills in sales and management.
Internship Experience at Big Bazaar
In 2015, Ritu Kadian completed a one-month internship at Big Bazaar, a prominent retail chain under Future Retail, located in Punjab. This early exposure to the retail sector provided her with practical experience in sales and customer engagement, which has been beneficial in her subsequent roles.
Education and Expertise
Ritu Kadian holds a Master of Business Administration (MBA) with a focus on marketing and sales from Amity Business School, where she studied from 2014 to 2016. She also earned a Bachelor of Commerce (BCom) degree from Dav College, Panjab University, from 2010 to 2013. Her educational background has equipped her with strong negotiation skills and marketing strategies, essential for her current role.
Skills and Proficiencies
Ritu Kadian possesses a robust skill set that includes expertise in customer service, negotiation, and marketing strategy. She has developed proficiency in Microsoft Excel, which supports her operational tasks at IndusInd Bank. These skills enhance her ability to manage client relationships effectively and contribute to the overall success of her team.