Russbe Talati

Russbe Talati

Associate Manager Quality And Training For Indusind Bank Contact Centre @ IndusInd Bank

About Russbe Talati

Russbe Talati serves as the Associate Manager for Quality and Training at IndusInd Bank's Contact Centre, where he has worked since 2014. He has over a decade of experience in quality monitoring and training, having previously held roles at Three and White Crow Research.

Work at IndusInd Bank

Russbe Talati serves as the Associate Manager for Quality and Training at the IndusInd Bank Contact Centre. He has held this position since 2014, contributing to the training and development of new joiners to ensure they are adequately prepared for their roles. His responsibilities also include conducting quality monitoring for phone officers, which is essential for maintaining service standards within the contact centre.

Previous Experience in Banking and Recruitment

Before joining IndusInd Bank, Russbe Talati worked at White Crow Research as a Human Resources Recruiter for a leading international bank from 2013 to 2014 in Bombay, Maharashtra, India. Prior to that, he was a Team Leader at Three from 2006 to 2011 in Berks, West Berkshire, United Kingdom, where he gained valuable experience in team management within the telecommunications sector.

Education and Expertise

Russbe Talati holds a Bachelor of Commerce degree, specializing in Accounting and Finance, which he earned from Siddharth College of Commerce & Economics between 1997 and 2002. He completed his early education at St. Xavier's High School from 1983 to 1993. His educational background supports his expertise in quality monitoring and training within the banking contact centre environment.

Professional Background

Russbe Talati has over a decade of experience in quality monitoring and training, specifically within the banking contact centre environment. His career has been marked by a focus on enhancing the performance of contact centre staff through effective training and quality assurance practices.

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