Sameer Gupta
About Sameer Gupta
Sameer Gupta serves as the Executive Vice President and Head of Personal Banking & Decision Sciences at IndusInd Bank, bringing extensive experience in banking and financial services. His career includes significant roles at Bank of America, ABN AMRO Bank, and the Royal Bank of Scotland, with a strong focus on customer engagement, digital innovation, and wealth management.
Work at IndusInd Bank
Sameer Gupta has been serving as the Executive Vice President and Head of Personal Banking & Decision Sciences at IndusInd Bank since 2012. In this role, he oversees various aspects of personal banking, focusing on enhancing customer engagement and service delivery. His responsibilities include managing a diverse range of banking products and ensuring effective campaign management to improve customer experience.
Previous Experience in Banking
Before joining IndusInd Bank, Sameer Gupta held significant positions at several financial institutions. He worked at the Royal Bank of Scotland from 2008 to 2012 as the Business Head for Credit Cards. Prior to that, he served as Vice President and Head of Customer Service & Client Engagement at ABN AMRO Bank from 1999 to 2008. His career began at Bank of America, where he was a Product Manager for Auto Loans from 1998 to 1999.
Education and Expertise
Sameer Gupta studied at the Xavier Institute of Management from 1991 to 1993. He also completed his schooling at Delhi Public School, where he studied Science and achieved AISSCE from 1973 to 1986. His educational background supports his expertise in decision sciences, analytics, and advanced technologies, including AI and CRM systems.
Experience in Financial Products
Sameer Gupta has extensive experience managing various financial products, including credit and debit cards, current and savings accounts, and transaction banking. He has also worked in wealth management, focusing on investments and insurance, as well as personal and branch banking. His experience includes managing asset products such as auto loans, personal loans, and loans against securities.
Campaign Management and Customer Engagement
Throughout his career, Sameer Gupta has been involved in campaign management and service delivery, emphasizing customer engagement. His roles have required him to manage profit and loss for diverse banking businesses, ensuring that customer needs are met while driving business growth.