Saurabh Puri
About Saurabh Puri
Saurabh Puri is a Senior Vice President at IndusInd Bank, recognized for his expertise in solving complex problems and managing escalations. He has extensive experience in operations and sales across various industries and countries, contributing to significant revenue growth and customer satisfaction.
Work at IndusInd Bank
Saurabh Puri has been serving as Senior Vice President at IndusInd Bank since 2022. In this role, he is responsible for overseeing various operational aspects and ensuring effective service delivery. His experience in managing complex problems and handling escalations contributes to the bank's operational efficiency. Based in Gurugram, Haryana, India, he continues to leverage his extensive background in operations and client management to drive profitability for the bank.
Previous Experience at Indifi
Prior to his current position, Saurabh Puri worked at Indifi as Vice President of Sales from 2019 to 2022. During his tenure, he focused on sales strategies and client management, enhancing the company's market presence. His role involved building tech support units and managing client relationships, which were crucial for driving revenue growth. His experience at Indifi laid a strong foundation for his subsequent responsibilities at IndusInd Bank.
Career Background and Early Roles
Saurabh Puri has a diverse career background that includes significant roles in various organizations. He began his professional journey at RICO AUTO INDUSTRIES LTD. as Team Leader - Training & Operations from 2001 to 2004. He then transitioned to iYogi, where he served as AVP - Operations for 11 years, from 2005 to 2016. His early roles provided him with valuable experience in operations and training, which he has built upon in his later positions.
Education and Expertise
Saurabh Puri holds a Bachelor’s degree in Commerce from Christ Church College, where he studied from 2000 to 2003. His educational background has equipped him with a solid foundation in business principles. Alongside his academic qualifications, he possesses expertise in service delivery and P&L management, which he applies to develop effective strategies that enhance profitability and customer satisfaction.
Global Experience and Operations Management
Saurabh Puri has extensive global experience in setting up and managing large operations teams across multiple countries, including the USA, South America, UK, Spain, and the Philippines. His ability to drive benchmark performance in revenue growth and customer satisfaction is supported by his strategic approach to operations management. This international exposure has enriched his understanding of diverse markets and operational challenges.