Saurav Singh
About Saurav Singh
Saurav Singh serves as an Escalation Officer MD & Senior Management Escalations at IndusInd Bank, where he focuses on improving case resolution and customer service. He holds a B.Sc in Hotel and Hospitality Administration from the Institute of Hotel Management in Mumbai and has experience in various roles within the hospitality and banking sectors.
Work at IndusInd Bank
Currently, Saurav Singh serves as an Escalation Officer MD & Senior Management Escalations at IndusInd Bank, a position he has held since 2024. In this role, he is responsible for managing escalated customer issues and ensuring compliance with established guidelines. His duties include capturing problem indicators and suggesting improvements to expedite case resolution. Saurav also liaises with senior management and various departments to facilitate the swift resolution of customer cases.
Previous Experience in Customer Service
Before his current position, Saurav Singh worked at IndusInd Bank as an Officer in Customer Correspondence from 2022 to 2024. In this role, he focused on customer interactions and problem resolution. He also held the position of Relationship Manager at Mahindra Holidays & Resorts India Limited for 7 months in 2022, where he initiated process improvements aimed at enhancing customer satisfaction. Additionally, he served as a Club Mahindra executive trainee for 2 months in 2022.
Education and Expertise
Saurav Singh studied at the Institute of Hotel Management, Catering Technology and Applied Nutrition in Mumbai, where he earned a B.Sc in Hotel and Hospitality Administration from 2018 to 2021. His education provided him with a solid foundation in hospitality management, which he has applied in his subsequent roles in customer service and escalation management.
Background in Hospitality
Saurav Singh gained practical experience in the hospitality sector as an Industrial Trainee at Hotel Sahara Star from 2019 to 2020. This role allowed him to apply his academic knowledge in a real-world setting, contributing to his understanding of customer service dynamics. His background in hospitality has informed his approach to customer interactions in his later roles.