Shakti Kumar
About Shakti Kumar
Shakti Kumar is an Associate Service Delivery Manager at IndusInd Bank, where he has worked since 2017 in Gurgaon, Haryana, India. He holds a Bachelor of Business Administration from Guru Gobind Singh Indraprastha University and has previous experience in various banking and research roles.
Work at IndusInd Bank
Shakti Kumar has been serving as an Associate Service Delivery Manager at IndusInd Bank since 2017. Based in Gurgaon, Haryana, India, he has accumulated over seven years of experience in this role. His responsibilities include managing service delivery processes and ensuring customer satisfaction. His tenure at IndusInd Bank has contributed to the bank's operational efficiency and service quality.
Previous Experience at IDFC Bank
Before joining IndusInd Bank, Shakti Kumar worked at IDFC Bank as a Personnel Banking Officer from 2016 to 2017. During his one-year tenure in Gurgaon, India, he was involved in various banking operations and customer service activities, enhancing his skills in client relations and banking services.
Educational Background
Shakti Kumar completed his high school education at Kendriya Vidyalaya from 2006 to 2011, focusing on science. He further pursued a Bachelor of Business Administration (BBA) at Guru Gobind Singh Indraprastha University from 2012 to 2015, specializing in marketing, retailing, sales, promotion, and advertising. This educational foundation has equipped him with essential knowledge applicable to his career in banking and service delivery.
Career Before IndusInd Bank
Prior to his role at IndusInd Bank, Shakti Kumar gained experience as a Relationship Officer at Axis Securities Limited from 2015 to 2016, where he worked for eight months. He also served as a Research Associate at Asian Paints for one month in 2014. These positions contributed to his understanding of customer relations and market dynamics.