Shalini Choudhary
About Shalini Choudhary
Shalini Choudhary is a Service Delivery Manager at IndusInd Bank in New Delhi, India, where she has worked since 2019. She holds a Master's Degree in Finance from the Institute of Management Technology, Ghaziabad, and has a strong background in customer service processes within the banking sector.
Work at IndusInd Bank
Shalini Choudhary has been serving as a Service Delivery Manager at IndusInd Bank since 2019. In this role, she is responsible for overseeing service delivery operations and enhancing customer service processes. Her tenure at the bank spans five years, during which she has focused on improving customer engagement and relationship management. Based in the New Delhi Area, she plays a crucial role in ensuring that customer service standards meet the expectations of clients.
Education and Expertise
Shalini Choudhary holds a Master’s Degree in Finance from the Institute of Management Technology, Ghaziabad, where she studied from 2015 to 2017. Prior to this, she earned a Bachelor's Degree in Business Administration from the Institute of Technology & Science, completing her studies from 2012 to 2015. Her educational background provides a solid foundation for her expertise in the banking sector, particularly in customer service management.
Background
Shalini Choudhary has a strong background in the banking industry, with a focus on enhancing customer engagement and relationship management. Her experience in customer service management has equipped her with the leadership skills necessary to drive improvements in service delivery. She has developed a proven track record of implementing effective customer service processes within the banking sector.
Achievements
Shalini Choudhary has demonstrated a proven track record of improving customer service processes within the banking sector. Her leadership skills have been honed through years of experience in customer service management, contributing to her effectiveness in enhancing customer engagement. Specific achievements in her role at IndusInd Bank highlight her commitment to excellence in service delivery.