Shalini Sharma
About Shalini Sharma
Shalini Sharma serves as the Head of Service for Emerging Corporates and Business Banking at IndusInd Bank, where she has worked since 2019. With a strong background in digital solutions and trade finance, she has over 18 years of experience in the banking sector, including a significant tenure at ICICI Bank.
Work at IndusInd Bank
Shalini Sharma has been serving as the Head of Service for Emerging Corporates and Business Banking at IndusInd Bank since 2019. Based in Gurgaon, India, she has focused on driving implementation journeys across retail banking, emphasizing digital solutions. Her role involves overseeing service delivery and enhancing customer experiences for emerging corporate clients. Under her leadership, the bank has made significant strides in integrating technology into its service offerings.
Education and Expertise
Shalini Sharma holds a Post Graduate Diploma in Business Administration (PGDBA) with a specialization in Finance and International Business from Hindu Institute of Management, where she studied from 1995 to 1997. She also earned a Bachelor of Commerce (BCom) degree from GGDSD College, Chandigarh, between 1993 and 1995. Her academic background supports her extensive expertise in cross-border payments and trade finance processes.
Background
Before joining IndusInd Bank, Shalini Sharma worked at ICICI Bank for 16 years, where she held the position of Product Manager for Trade and Forex from 2003 to 2019. Her tenure at ICICI Bank provided her with substantial experience in the banking sector, particularly in managing trade finance products and services. She has developed a strong foundation in creating service architecture and operating models tailored for Business Banking segments.
Achievements in Digital Solutions
Shalini Sharma has played a pivotal role in the development of digital solutions for foreign remittances and trade finance at a retail bank. Her contributions have been instrumental in enhancing the efficiency and accessibility of these services, aligning with the growing demand for digital banking solutions. Her focus on innovation has helped streamline processes and improve customer satisfaction in the banking sector.