Shantanu Basu
About Shantanu Basu
Shantanu Basu is a Collection Manager at IndusInd Bank, overseeing a team of over 121 employees and focusing on key performance indicators. He has a background in accountancy and has held various managerial roles in the industry, including positions at Teleperformance India and Pace Setters.
Work at IndusInd Bank
Currently serving as Collection Manager at IndusInd Bank, Shantanu Basu has been in this role since 2021. He oversees a team of over 121 employees, which includes 18 Area Operation Managers. His responsibilities encompass monitoring key performance indicators such as the Daily Manning report, absenteeism, and shrinkage. He conducts monthly reviews with the Area Operation Managers to ensure operational efficiency and coordinates with clients and back office teams to resolve customer issues effectively.
Previous Experience at Teleperformance India
Before joining IndusInd Bank, Shantanu Basu worked as a Team Manager at Teleperformance India from 2019 to 2021. In this role, he was responsible for managing team operations in the Kolkata area. His experience in this position contributed to his expertise in team management and operational oversight.
Experience at Pace Setters
Shantanu Basu worked at Pace Setters as an Assistant Manager from 2006 to 2015, accumulating nine years of experience in the field. This role provided him with foundational skills in team management and operational processes, which he later applied in his subsequent positions.
Education and Expertise
Shantanu Basu holds a Bachelor of Commerce (B.Com.) degree in Accountancy from City College Amherst St, where he studied from 1996 to 2001. Prior to this, he completed his education at Cossipore English School, achieving the ICSE certification after studying there from 1984 to 1996. His educational background has equipped him with the necessary knowledge and skills for his career in management and operations.
Training and Performance Evaluation
In his current role, Shantanu Basu evaluates training performance to ensure that training goals are met or adjusted as necessary. This responsibility highlights his commitment to continuous improvement and operational effectiveness within his team.