Shiv R Krish
About Shiv R Krish
Shiv R Krish is a Manager in the Client Experience Group at IndusInd Bank, where he has worked since 2015. He has a background in business excellence and software testing, with degrees in Mechanical Engineering and an MBA.
Work at IndusInd Bank
Shiv R Krish has been employed at IndusInd Bank as the Manager of the Client Experience Group since 2015. In this role, he is responsible for overseeing customer service operations across 18 branches located in Karnataka and Andhra Pradesh. His focus includes driving process improvements to enhance productivity among Customer Service Managers. Shiv utilizes data analysis and interpretation to improve quality and service parameters, ensuring that the bank meets its operational benchmarks.
Previous Experience at Aviva India Life Insurance Company
Before joining IndusInd Bank, Shiv R Krish worked at Aviva India Life Insurance Company Ltd. from 2012 to 2015 as Manager - Business Excellence. During his three years in this role, based in Gurgaon, India, he contributed to various initiatives aimed at enhancing business processes and operational efficiency.
Career at IBM India Private Limited
Shiv R Krish began his career at IBM India Private Limited, where he served as a Software Test Engineer from 2007 to 2010. His three-year tenure in Gurgaon involved responsibilities related to software testing, contributing to the quality assurance processes within the company.
Education and Expertise
Shiv R Krish holds a Bachelor of Engineering (BEng) in Mechanical Engineering from Maharshi Dayanand University, which he completed from 2003 to 2007. He furthered his education by obtaining a Master of Business Administration (MBA) with a focus on Marketing from the International Management Institute (IMI) between 2010 and 2012. Additionally, he is a certified Six Sigma Green Belt, which underscores his expertise in process improvement and quality management.
Professional Skills and Responsibilities
In his current role at IndusInd Bank, Shiv R Krish is responsible for designing and implementing performance trackers to monitor team and branch achievements against established benchmarks. His work emphasizes the importance of data-driven decision-making to enhance customer service quality and operational efficiency.