Shivam Tiwari
About Shivam Tiwari
Shivam Tiwari is a Service Delivery Manager currently employed at IndusInd Bank in Kolkata, West Bengal, India. He has a diverse background in operations and relationship management, having previously worked at Kotak Mahindra Bank and other financial institutions.
Work at IndusInd Bank
Shivam Tiwari has been serving as a Service Delivery Manager at IndusInd Bank since 2019. In this role, he is responsible for overseeing service delivery operations, ensuring that customer service standards are met, and managing client relationships effectively. His tenure at IndusInd Bank spans over five years, during which he has contributed to enhancing operational efficiency and customer satisfaction.
Current Role at Kotak Mahindra Bank
Since 2021, Shivam Tiwari has been working as a Relationship Officer at Kotak Mahindra Bank in Kolkata, West Bengal. In this position, he focuses on building and maintaining client relationships, providing financial advice, and assisting clients with their banking needs. His experience in this role has further developed his skills in customer engagement and financial services.
Previous Work Experience
Shivam Tiwari has a diverse work history that includes positions in various sectors. He worked as an Assistant Manager Operations at Rodo India for one month in 2019 and completed a summer internship at IDBI Federal Life Insurance in 2018. Additionally, he served as a Channel Development Manager at Reliance Nippon Life Insurance for five months in 2018 and worked as a Sales Marketing Executive at Feel The Culture from 2014 to 2015.
Education and Expertise
Shivam Tiwari earned his Master of Business Administration (MBA) degree in International Business from Globsyn Business School, where he studied from 2017 to 2019. His educational background has provided him with a solid foundation in business principles and practices, which he applies in his professional roles. Prior to his MBA, he completed his schooling at Kendriya Vidyalaya from 2001 to 2013.