Shraddha Singh

Shraddha Singh

Deputy Manager @ IndusInd Bank

About Shraddha Singh

Shraddha Singh serves as a Deputy Manager at Indusind Bank, where she focuses on generating detailed reports and enhancing customer service quality. With a background as a Quality Analyst at Convergys and a Six Sigma Yellow Belt certification, she has significant expertise in training, process efficiency, and quality management.

Work at IndusInd Bank

Shraddha Singh has been employed at IndusInd Bank since 2016, serving as a Deputy Manager. In this role, she is responsible for creating detailed weekly and monthly reports that offer insights into the Back office and Collections process. Her work focuses on maintaining high standards of accuracy and quality within customer service operations. She also conducts calibration sessions to ensure that the team adheres to quality standards, thereby enhancing the overall customer experience.

Previous Experience at Convergys

Prior to her tenure at IndusInd Bank, Shraddha Singh worked at Convergys from 2009 to 2016 as a Quality Analyst. During her seven years in this position, based in Cincinnati, Ohio, she was involved in assessing and improving service quality. This experience contributed to her expertise in managing quality scores and operational accuracy in customer service settings.

Training and Development Expertise

Shraddha Singh has extensive experience in training and development, particularly in handling process training batches. Her role involves educating team members on best practices and operational procedures, which helps in enhancing their skills and improving overall team performance. This focus on training supports her commitment to maintaining high-quality standards in customer service.

Certifications and Skills

Shraddha Singh is certified as a Six Sigma Yellow Belt, which has equipped her with skills in process efficiency and quality management. This certification reflects her ability to implement strategies that enhance operational performance and reduce inefficiencies in processes. Her knowledge in Six Sigma methodologies contributes to her effectiveness in managing quality and accuracy in her current role.

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