Sneha Sherke
About Sneha Sherke
Sneha Sherke is an Associate Manager at IndusInd Bank, where she has worked since 2021. She holds a Bachelor of Business Administration and a Master of Business Administration from Rashtrasant Tukadoji Maharaj Nagpur University, specializing in Human Resources Management.
Work at IndusInd Bank
Currently, Sneha Sherke serves as an Associate Manager at IndusInd Bank, a position she has held since 2021. Her role is based in Chennai, Tamil Nadu, India. In this capacity, she is responsible for raising requests and complaints on behalf of customers using the CRM tool. She ensures adherence to compliance and cross-sales targets, while also maintaining monthly scorecard parameters, including quality, efficiency, and accuracy. Additionally, she possesses adequate knowledge of the products, processes, and systems utilized at IndusInd Bank.
Previous Experience at Hexaware Technologies
Before joining IndusInd Bank, Sneha Sherke worked at Hexaware Technologies as a Senior Executive for a duration of 10 months from 2018 to 2019 in Mumbai, Maharashtra, India. In this role, she handled customer queries, requests, and complaints through inbound calls. She focused on capturing problem indicators and suggesting improvements, contributing to the overall efficiency of customer service operations.
Education and Expertise
Sneha Sherke completed her Bachelor of Business Administration (BBA) with a focus on Human Resources Management/Personnel Administration at Rashtrasant Tukadoji Maharaj Nagpur University from 2009 to 2012. She furthered her education by obtaining a Master of Business Administration (MBA) in the same field from the same university, completing her studies from 2012 to 2013. Her academic background provides her with a solid foundation in business management principles and human resources.
Customer Engagement and Lead Generation
In her current role at IndusInd Bank, Sneha Sherke is involved in generating leads and educating customers about new products and their benefits. This aspect of her job emphasizes her commitment to enhancing customer engagement and ensuring that clients are well-informed about the offerings available to them.