Suruchi Sood
About Suruchi Sood
Suruchi Sood is a Service Delivery Manager at IndusInd Bank, where she specializes in enhancing customer experience and lead generation for banking products. She holds a Master's degree in Business Administration from Panjab University and has a background in finance and commerce from various educational institutions in Shimla.
Current Role at IndusInd Bank
Suruchi Sood serves as a Service Delivery Manager at IndusInd Bank, a position she has held since 2019. In this role, she specializes in analyzing customer experience to enhance service delivery. Suruchi focuses on lead generation for various banking products, contributing to the bank's growth and customer satisfaction. She is responsible for implementing policies and procedures that ensure premium customer experiences in banking services. Her work is based in Sahibzada Ajit Singh Nagar, Punjab, India.
Education and Qualifications
Suruchi Sood has a strong educational background in finance and commerce. She completed her Master of Business Administration with a focus on Finance and Marketing at Panjab University from 2016 to 2018. Prior to that, she earned a Bachelor of Commerce (Honors) from St. Bede's College, Shimla, from 2013 to 2016. Suruchi also studied at Loretto Convent Tara Hall, Shimla, where she completed her 11th and 12th grades in Commerce from 2011 to 2013. Her foundational education was at the Convent of Jesus and Mary, Shimla, where she achieved a score of 79% in her 10th grade from 2001 to 2011.
Previous Work Experience
Before her current role at IndusInd Bank, Suruchi Sood gained valuable experience in the banking sector. She worked as an Assistant Manager at Axis Bank from 2018 to 2019 in Himachal Pradesh, India. Additionally, she completed a one-month internship at FICCI in 2017, located in the Chandigarh Area, India. These roles provided her with insights into customer service and banking operations, which she applies in her current position.
Specialization in Customer Experience
Suruchi Sood specializes in analyzing customer experience to enhance service delivery at IndusInd Bank. Her expertise lies in understanding customer needs and expectations, which allows her to implement effective strategies for improving service quality. This focus on customer experience is integral to her role, as it directly impacts customer satisfaction and loyalty within the banking sector.