Tuesy Chhatwal
About Tuesy Chhatwal
Tuesy Chhatwal serves as the Head of the Contact Centre and Escalations for Credit Cards at Indusind Bank, a position he has held since 2011. He has a background in escalations management from his previous roles at ICICI Bank and Deutsche Bank, and he is currently pursuing further education at the Mdba Symbiosis Institute for Distance Learning.
Work at IndusInd Bank
Tuesy Chhatwal has been serving as the Head of the Contact Centre and Escalations for Credit Cards at IndusInd Bank since 2011. In this role, she oversees the operations of the contact centre, focusing on customer service and managing escalations related to credit card services. Her experience in this position spans over 13 years, during which she has contributed to enhancing customer satisfaction and streamlining processes within the bank.
Previous Experience at ICICI Bank
Before joining IndusInd Bank, Tuesy Chhatwal worked at ICICI Bank as an Assistant Manager in Escalations Management from 2002 to 2008. Her tenure lasted for six years in Bombay, Maharashtra, India. In this role, she was responsible for managing customer escalations and ensuring effective resolution of issues, which helped improve customer relations and service quality.
Experience at Deutsche Bank
Tuesy Chhatwal also worked at Deutsche Bank as a Manager in the Correspondence Unit from 2008 to 2011. During her three-year tenure in Frankfurt, Hessen, Germany, she managed correspondence and communication processes, contributing to operational efficiency and client engagement.
Education and Expertise
Tuesy Chhatwal is currently pursuing studies at the Mdba Symbiosis Institute for Distance Learning since 2004. She also studied at the Department of Technology, Savitribai Phule Pune University from 2001 to 2004. Additionally, she is working towards a Bachelor of Commerce degree at GCG College Chandigarh, which she began in 2001. Her educational background provides her with a solid foundation in business and technology.
Early Education
Tuesy Chhatwal completed her early education at Guru Harkrishan Public School, where she studied from 1984 to 1997. This 13-year period laid the groundwork for her academic and professional journey.