Vaibhav Bhatt
About Vaibhav Bhatt
Vaibhav Bhatt is an Operations Manager specializing in outbound tele sales at IndusInd Bank, with a background in team leadership and customer relations across various organizations in the BPO sector. He has a Master of Business Administration and has implemented process improvements to enhance performance in tele sales.
Current Role at IndusInd Bank
Vaibhav Bhatt serves as the Operations Manager for Tele Sales (Outbound) at IndusInd Bank. He has held this position since 2020, contributing to the bank's outbound telesales operations in Lucknow, Uttar Pradesh. In this role, he has implemented process improvements and quality initiatives aimed at enhancing performance levels within the team.
Previous Experience in Tele Sales
Prior to his current role, Vaibhav worked at Sterling Holiday Resorts Limited as the OTM Manager for Tele Sales in the North Region from 2019 to 2020. He also served as a Team Leader in Tele Marketing at Mahindra Holidays & Resorts India Limited from 2014 to 2019. His experience in these positions has equipped him with a strong foundation in managing telesales teams and strategies.
Background in BPO Operations
Vaibhav began his career in the BPO sector at Aegis Bpo Services Limited, where he worked as a Customer Relations Officer from 2009 to 2012. He later advanced to the role of Team Leader- Operations at the same company from 2012 to 2013. His background in BPO operations has provided him with expertise in customer service, business retention, and team management.
Education and Academic Achievements
Vaibhav is pursuing a Master of Business Administration (MBA) in Business Administration, Management, and Operations at Indira Gandhi National Open University, a program he began in 2020. He previously completed his undergraduate studies in Art/Art Studies at the same institution from 2014 to 2017. His academic background supports his professional expertise in management and operations.
Skills in Customer Service and Team Management
Vaibhav possesses strong skills in maintaining high standards of customer service, which contribute to achieving customer satisfaction and business retention. He has demonstrated proficiency in managing both inbound and outbound BPO verticals, focusing on people management and mentoring within his teams.