Vikas Singhal
About Vikas Singhal
Vikas Singhal serves as the Head of Solution Delivery, Process Re Engineering, Client Experience, and Service Quality at IndusInd Bank, specializing in the digitization of client acquisition and servicing journeys. With over 25 years of experience in operational risk management across various banks, he has a strong focus on client experience transformation and business transformation projects.
Current Role at IndusInd Bank
Vikas Singhal serves as the Head of Solution Delivery, Process Re-engineering, Customer Experience (CEX), and Service Quality at IndusInd Bank. He has held this position since 2017, contributing to the bank's strategic initiatives in Gurugram, Haryana, India. His responsibilities include overseeing the digitization of client acquisition and servicing journeys, focusing on enhancing client experience transformation and implementing change management programs.
Previous Experience in Banking
Prior to his current role, Vikas Singhal accumulated extensive experience in the banking sector. He worked at the Royal Bank of Scotland from 2010 to 2017, where he held two significant positions: Senior Vice President, Head of Product & Service Delivery for Retail & Commercial Bank, and later as Head of Business Solution for Wealth Management & Private Banking in Emerging Markets. His career also includes a tenure at ABN AMRO Bank N.V. as Vice President, Head of Services & Solutions Delivery Group for Retail India, and at Bank of America as Manager of Branch Operations.
Educational Background
Vikas Singhal's educational qualifications include a Bachelor of Commerce (B.Com Hons) from Shri Ram College of Commerce, completed from 1990 to 1993. He further pursued professional studies at The Institute of Chartered Accountants of India, achieving his Chartered Accountant designation between 1993 and 1996. Additionally, he studied Cost & Management Accountancy at The Institute of Cost Accountants of India from 1991 to 1994.
Expertise in Business Transformation
With over 25 years of experience in operational risk management, Vikas Singhal has a proven track record in implementing large-scale strategic initiatives and business transformation projects. His expertise includes developing target operating models and business architecture, as well as involvement in new product innovation and technology functions such as 'Run the Bank' and 'Change the Bank.'