Déborah Janotti
About Déborah Janotti
Déborah Janotti is a Customer Success Analyst at InEvent, where she has worked since 2021. She has a strong background in environmental science, having held various research and customer service roles, and she actively seeks professional development opportunities.
Current Role at InEvent
Déborah Janotti currently serves as a Customer Success Analyst at InEvent, a position she has held since 2021. In this role, she contributes to the development of customer success strategies aimed at enhancing client satisfaction and retention. Her focus on improving customer experiences is informed by her strong background in environmental science, which she applies to problem-solving within the organization.
Previous Experience in Customer Service
Prior to her current role, Déborah worked as a Customer Service Sales Assistant at Sportcom from 2018 to 2020 in São Paulo, Brazil. This position allowed her to develop skills in customer interaction and sales support. Additionally, she gained experience as a Research Assistant at the Governors' Climate & Forests Task Force in Boulder, Colorado, for three months in 2016, where she contributed to research initiatives.
Educational Background in Environmental Sciences
Déborah Janotti has a comprehensive educational background in environmental sciences. She studied at Universidade Federal de São Paulo, where she earned a Bachelor's degree in Environmental Science from 2011 to 2017, followed by a Master's degree in Integrated Environmental Analysis from 2019 to 2021. She also participated in the Visiting International Program at Colorado State University, focusing on Environmental Engineering from 2015 to 2016.
Research Experience
Déborah has a solid foundation in research, having worked as a Scientific Researcher at Universidade Federal de São Paulo from 2012 to 2014 and at CNPq - Conselho Nacional de Desenvolvimento Científico e Tecnológico from 2014 to 2015. Her research experience has equipped her with analytical skills and a scientific approach, which she integrates into her customer success strategies.
Professional Development and Skills
Déborah actively seeks opportunities for professional development and skill enhancement in her role as a Customer Success Analyst. Her commitment to continuous learning is evident in her participation in international academic exchange programs, which have broadened her perspectives in environmental sciences and informed her approach to customer success.