Grace Boboye
About Grace Boboye
Grace Boboye serves as the Team Lead for Enterprise Customer Success EMEA at InEvent, where she has worked since 2022. With a background in customer success roles across various companies, she has a strong focus on customer retention and engagement strategies.
Work at InEvent
Grace Boboye currently serves as the Team Lead for Enterprise Customer Success EMEA at InEvent, a position she has held since 2022. In this role, she is responsible for overseeing customer success initiatives across the EMEA region. Additionally, she has been working as an Enterprise Customer Success Global Specialist at InEvent since 2021, contributing to global strategies and customer engagement efforts. Her work focuses on optimizing customer experiences and ensuring high retention rates.
Previous Employment History
Before joining InEvent, Grace Boboye held several positions at Crowdyvest and Farmcrowdy Group. She worked as a Customer Success Lead at Crowdyvest from 2020 to 2021, and previously as a Relationship Officer and Client Service Executive at the same company. Her tenure at Farmcrowdy Group included roles as an Interface Officer and Customer Service Officer in 2019. These experiences provided her with a solid foundation in customer service and relationship management.
Education and Expertise
Grace Boboye earned her Bachelor of Science in Economics from the University of Ilorin, where she studied from 2013 to 2017. Prior to that, she obtained a National Diploma in Accounting from Federal Polytechnic Ede, studying from 2011 to 2013. Her educational background equips her with analytical skills and a strong understanding of economic principles, which she applies in her customer success roles.
Achievements in Customer Success
Grace Boboye has successfully onboarded and engaged over 12,000 customers, achieving a retention rate of up to 90%. She consistently exceeds department KPIs by 35% each month by utilizing predictive health reports to monitor customer engagement. Her efforts in customer success have led to the development of strategies that enhance customer experience and improve product adoption.
Community Involvement
Grace Boboye is a co-founder of Customer Success Africa, an initiative aimed at building a community of professionals focused on customer retention strategies. She also co-coordinates the Customer Success Network in Nigeria, which emphasizes awareness and collaboration among customer success professionals. Her involvement in these communities reflects her commitment to growth and development in the customer success field.