Julie Collins
About Julie Collins
Julie Collins is a Customer Success Manager at InEvent, with a background in public relations and extensive experience in customer relations and continuous improvement roles. She has worked in various capacities across multiple companies, including Three Ireland and 4YOU2 Idiomas, and holds a Bachelor of Arts in Public Relations from Dundalk Institute of Technology.
Work at InEvent
Julie Collins has been employed at InEvent as a Customer Success Manager since 2020. In this role, she is responsible for enhancing customer experiences and ensuring client satisfaction. Her focus includes creating and driving processes that improve customer engagement and retention. Julie's expertise in managing customer relations contributes to the overall success of the company.
Education and Expertise
Julie Collins holds a Bachelor of Arts in Public Relations from Dundalk Institute of Technology, where she studied from 2007 to 2011. Additionally, she completed a Lean Six Sigma Green Belt certification in Process Engineering at SQT Training Ltd in 2016. Her educational background equips her with skills in media production, social media, and public relations, which are essential in her current role.
Background
Julie Collins has a diverse professional background that includes various roles in customer relations and continuous improvement. Prior to her current position, she worked at Three Ireland in multiple capacities, including Customer Relations and Social CRM Executive, Continuous Improvement Specialist, and Business Readiness Executive. She also has experience as an ESL Teacher at 4YOU2 Idiomas in Brazil.
Achievements
Throughout her career, Julie Collins has been involved in significant initiatives that have enhanced operational efficiency and customer satisfaction. At Three Ireland, she oversaw a team growth of over 400% in six months and developed a 24/7 multilingual support model. She also launched a company-wide challenge for internal events and developed a Learning & Development Department to address training needs.