Rachmad Gilang Saputra
About Rachmad Gilang Saputra
Rachmad Gilang Saputra is a Customer Success Analyst at InEvent in New York, where he has worked since 2021. He has a diverse background in customer service and education, with experience in various roles across Indonesia.
Work at InEvent
Rachmad Gilang Saputra has been employed at InEvent as a Customer Success Analyst since 2021. In this role, he focuses on ensuring customer satisfaction and optimizing the user experience for clients. His position is based in New York, United States, where he has contributed to the company's customer success initiatives for three years.
Education and Expertise
Rachmad holds a Master's degree in Human Resources Management from Universitas Airlangga, which he completed from 2016 to 2020. He also earned an Associate’s Degree in Linguistics from La Rochelle Université in 2011. Additionally, he obtained a Bachelor's Degree in French Language & Linguistics from Universitas Gadjah Mada in 2013. His educational background supports his expertise in customer service and management.
Background
Rachmad began his career as an Inbound Operator for the French Market at EXO TRAVEL during an internship from 2012 to 2013 in Bali, Indonesia. He then worked as a Freelance Teacher at Institut Francais Indonesia in Yogyakarta from 2012 to 2016. After that, he served as a Guest Relations Manager at Villa-Finder.com from 2016 to 2019 and as a Customer Service Manager at Panorama Destination from 2019 to 2020, both in Bali.
Previous Work Experience
Before joining InEvent, Rachmad worked as a Deputy Manager of Customer Service at DACHIN ETECH GLOBAL from 2020 to 2021 in Cikarang. His diverse roles in customer service and management have equipped him with a strong foundation in client relations and operational efficiency.