Jesse Mauel
About Jesse Mauel
Jesse Mauel is the Director of Customer Success at Infinicept, with extensive experience in customer care and organizational management.
Director Of Customer Success at Infinicept
Jesse Mauel currently holds the position of Director of Customer Success at Infinicept. In this role, he is responsible for overseeing customer support operations, ensuring customer satisfaction, and driving the strategic direction for customer success initiatives. His experience in customer interaction management and contact center optimization plays a crucial part in his leadership.
Previous Roles at Infinicept
Prior to his current role, Jesse Mauel served as Customer Success Manager at Infinicept for 10 months from 2020 to 2021. In this position, he focused on developing and implementing strategies to improve customer engagement and satisfaction. His work in this capacity laid the foundation for his current responsibilities as Director of Customer Success.
Senior Manager, Customer Care at Merchant e-Solutions
From 2015 to 2020, Jesse Mauel worked as Senior Manager of Customer Care at Merchant e-Solutions in the Spokane, Washington area. Over his five-year tenure, he managed customer service operations, developed CRM strategies, and optimized customer care channels. His role was pivotal in enhancing the customer experience and efficiency of the contact center.
Contact Center Manager at People to People Ambassador Programs
Jesse Mauel held the position of Contact Center Manager at People to People Ambassador Programs from 2012 to 2015. Based in Spokane, WA, he managed contact center operations, focused on improving customer interactions, and directed organizational design and implementation projects to streamline workflows.
Education and Expertise in Organizational Management
Jesse Mauel graduated from Whitworth University with a Bachelor's degree in Organizational Management, studying from 2012 to 2014. His academic background provided him with a foundation in organizational design, which he has applied throughout his career. He has extensive experience in channel optimization, CRM strategy development, and organizational design projects.