Julia Wysocka Santos
About Julia Wysocka Santos
Julia Wysocka Santos serves as the Head of Customer Experience at Infinite Objects in New York, a position she has held since 2022. She has extensive experience in customer experience and e-commerce operations, having worked for various companies including SHHHOWERCAP and Unbound.
Work at Infinite Objects
Julia Wysocka Santos has been serving as the Head of Customer Experience (CX) at Infinite Objects since 2022. In this role, she is responsible for overseeing customer interactions and ensuring a high-quality experience for users of Infinite Objects' products. Her position is based in New York, United States, where she has contributed to the company's focus on enhancing customer satisfaction and engagement.
Previous Experience in Customer Experience Management
Before joining Infinite Objects, Julia Wysocka Santos worked as a Customer Experience Manager at Unbound from 2019 to 2022. In this capacity, she focused on improving customer service processes and enhancing user satisfaction. Prior to Unbound, she held a similar role at SHHHOWERCAP from 2017 to 2019, where she managed customer experience and e-commerce operations. These positions helped her develop a strong foundation in customer relationship management.
Freelance Work and Early Career
Julia Wysocka Santos has a diverse background that includes freelance work as a Creative Operations Coordinator, Assistant Stylist, and Journalist from 2012 to 2019. This experience allowed her to work on various projects worldwide, honing her skills in creative operations and communication. Additionally, she worked at Booking.com as an Account Manager and Customer Care Coordinator for eight months in 2013-2014, where she managed client accounts and customer support in Berlin, Germany.
Education and Academic Background
Julia Wysocka Santos studied at the University of Warsaw, where she earned a Bachelor of Arts degree in Communication and Journalism from 2010 to 2014. Her academic background provided her with a strong foundation in communication strategies and journalistic practices, which she has applied throughout her career in customer experience and operations.